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501 – CMS Universes: Using Regulatory Data Sets to Provide Monitoring and Oversight to Inform Decision Making

Learning Objectives:

  • Implement a universe monitoring program to identify key risks related to operational inefficiencies (e.g. lack of provider outreach) and adjust staffing and processes to meet compliance and operational needs 
  • Proactively improve operational and compliance performance to save cost 
  • Leverage data quality monitoring program to identify third-party vendors with quality and process gaps needing remedial actions


  • Melissa Hecht, AVP, Operations & Business Continuity Director, Healthfirst. Inc. 
  • Adam Zeldin, Manager, PricewaterhouseCoopers


10:15 am - 11:15 am


Feb 03 2021

Local Time

  • Timezone: America/New_York
  • Date: Feb 03 2021
  • Time: 11:15 am - 12:15 pm