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Opening Remarks, P2 – Covid-19 and Lessons Learned for Flexible Care Management Approaches

Learning Objectives:

  • A panel discussion on lessons learned from the Coronavirus pandemic and how health plans redeployed staff, adjusted processes, prioritized member outreach, and lessons learned for future emergencies and disruptions. 
  • How were plans able to successfully deploy employees, including FDR staff, to provide remote care management services while proactively providing accommodations to high risk members? 
  • What processes and organizational responses will your organization retain for future national or local emergencies (e.g., natural disasters)? What areas of improvement have been highlighted throughout this experience?


  • Valerie DeBoe, Vice President Ethics & Compliance, Centene¬†
  • Gretchen Wagner, Risk Management Director, Humana¬†
  • Rohit Gupta, VP Enterprise Compliance & Medicare Compliance Officer, Molina Healthcare
  • Robert Parker, Director, PricewaterhouseCoopers¬†


9:20 am - 11:00 am


Feb 01 2021

Local Time

  • Timezone: America/New_York
  • Date: Feb 01 2021
  • Time: 10:20 am - 12:00 pm