Menu Close

W4I Harnessing Business Intelligence Systems to Enhance Response and Prevention for Incident Management (IM)

Subject Area: Behavioral Health 

Knowledge Level: Intermediate

  • This presentation outlines how Keystone Human Service’s teams leveraged a power Business Intelligence (BI) system and transformed IM across a multi-State organization by accomplishing the following:
  • Combined targeted leadership with an agile, robust BI system to re-tool the associated IM process, content, and structures vital to effectively pursue continuous quality improvement at all levels of the organization
  • Surfaced and informed real-time critical incident information for trending, designing, implementing and monitoring targeted improvement initiatives at all levels across the organization (individual, programmatic, cohort and system-wide)
  • Empowered staff at all levels to navigate the increasingly complex IM landscape to ensure the health, safety and welfare of individuals by monitoring and responding in a targeted manner to those IM process and outcome measures in their respective areas

Kristine Koontz, VP Quality & Clinical Services, Keystone Human Services Inc

Victoria Hoshower, Assistant Director of Quality, Keystone Human Services

Glenn Mummey, Quality and Performance Manager, Keystone Human Services

Start Watching

Read More


3:35 pm - 4:35 pm


Apr 21 2021

Local Time

  • Timezone: America/New_York
  • Date: Apr 21 2021
  • Time: 4:35 pm - 5:35 pm