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T2G Somebody Call the Risk Manager: How to Turn Every Unexpected Event into an Opportunity to Shine

10:50 AM – 11:50 AM CDT

We are actively monitoring attendance throughout each session: If you are only seeking SCCE/HCCA credits (CCB CEUs), it is not required to participate in the active attendance monitoring. Participating in active attendance monitoring is only required if one will be requesting External Continuing Education Units for NAB,NASBA or CLE’s. Approximately every 13–15 minutes, you will receive a pop up asking you to confirm that you are still actively participating in this virtual conference. You will not see the pop ups if you are in full screen mode or your pop-up blocker is on. In addition, make sure you are disconnected from any VPN as they can also cause interference and that you have a stable internet connection. Following the conference, all attendees seeking any type of credit must complete the Application for Continuing Education Units (CEUs) Form to request your earned CEUs and return to SCCE/HCCA/CCB as indicated on the form.

Learning objectives:

  • Understand how to effectively manage human behaviors when things go wrong
  • Articulate how to overcome normal biases in order to conduct a fair investigation
  • Explain how the risk manager can perpetuate a culture of safety with every unexpected event


Kara Benedict
AVP, Governance Risk & Compliance, Covenant Care

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