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W4I Harnessing Business Intelligence Systems to Enhance Response and Prevention for Incident Management (IM)

3:35 PM – 4:35 PM CDT

We are actively monitoring attendance throughout each session: If you are only seeking SCCE/HCCA credits (CCB CEUs), it is not required to participate in the active attendance monitoring. Participating in active attendance monitoring is only required if one will be requesting External Continuing Education Units for NAB,NASBA or CLE’s. Approximately every 13–15 minutes, you will receive a pop up asking you to confirm that you are still actively participating in this virtual conference. You will not see the pop ups if you are in full screen mode or your pop-up blocker is on. In addition, make sure you are disconnected from any VPN as they can also cause interference and that you have a stable internet connection. Following the conference, all attendees seeking any type of credit must complete the Application for Continuing Education Units (CEUs) Form to request your earned CEUs and return to SCCE/HCCA/CCB as indicated on the form.

Learning objectives:

  • This presentation outlines how Keystone Human Service’s teams leveraged a power Business Intelligence (BI) system and transformed IM across a multi-State organization by accomplishing the following:
  • Combined targeted leadership with an agile, robust BI system to re-tool the associated IM process, content, and structures vital to effectively pursue continuous quality improvement at all levels of the organization
  • Surfaced and informed real-time critical incident information for trending, designing, implementing and monitoring targeted improvement initiatives at all levels across the organization (individual, programmatic, cohort and system-wide)
  • Empowered staff at all levels to navigate the increasingly complex IM landscape to ensure the health, safety and welfare of individuals by monitoring and responding in a targeted manner to those IM process and outcome measures in their respective areas


Kristine Koontz
VP Quality & Clinical Services, Keystone Human Services Inc

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Victoria Hoshower
Assistant Director of Quality, Keystone Human Services

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Glenn Mummey
Quality and Performance Manager, Keystone Human Services

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