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SCCE Training Workshop

We are actively monitoring attendance. At random times throughout this session, you will be prompted with a pop-up to confirm that you are still actively participating in the virtual session. You will not see the pop ups if you are in full screen mode or your pop-up blocker is on. In addition, make sure you are disconnected from any VPN as they can also cause interference and that you have a stable internet connection (hard line is always best).

Active attendance monitoring is only required if you will be requesting external CEUs for NASBA or CLE credits. If you only need Compliance Certification Board (CCB)^® CEUs, it is not required to participate in active monitoring.

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Tuesday Agenda

Time	Session	Learning Objectives
8:55am – 9:00am CDT	Welcome and Introduction
9:00am – 10:20am CDT	The Need for and Value of Training and Education	– DOJ and regulator expectations  – Where it fits within a compliance and ethics program  – Selling training and education to management and the workforce
10:20am – 10:40am CDT	Break
10:40am – 11:50am CDT	Identification of Training Needs	– Risk assessments  – Remediation efforts, root cause analysis following investigations, etc.  – Input from employees, managers, etc.  – Results of auditing and monitoring (including A&M of third parties)  – Other techniques
11:50am – 12:30pm CDT	Mid-Conference Break
12:30pm – 2:00pm CDT	Principles of Adult Learning	– Malcolm Knowles’ four principles  – Reaching different audiences (millennials, etc.)
2:00pm – 2:15pm CDT	Break
2:15pm – 3:15pm CDT	Audiences and Topics for Training	– New employee orientation (code of conduct, etc.)  – Recurring training for all on broad issues (code of conduct, culture of compliance, etc.)  – Recurring training for specific audiences on specialized compliance risk issues (FCPA, HIPAA, etc.)  – Non-recurring/responsive, based on specific event, emerging issue, etc.  – Onboarding training for certain vendors/suppliers, third parties, and more  – Recurring training for certain vendors/suppliers, third parties, etc.

Wednesday Agenda

Time	Session	Learning Objectives
9:00am – 10:40am CDT	Developing Your Training Content	–Who should be involved, roles, etc.  Process for development  -Process for QC, testing before rollout, etc.  -Delivering the message—plain language, focus on meaning/ effects of laws  -Considering need for customization/variation for different geographic regions  -Making training relevant in different cultures, languages/ translations, etc.
10:40am – 11:00am CDT	Break
11:00am – 12:15pm CDT	Content and Delivery Options: Choosing the Right Approach	Overview of pros and cons of different methods of delivery – Live, in-person – Web-based – Gamification
12:15pm – 12:45pm CDT	Mid-Conference Break
12:45pm – 1:55pm CDT	Building Compliance Awareness: Managers and On-the-Job Communications	– The roles of managers and other communications in on-the-job compliance awareness  Evaluating effectiveness of training – Testing, different methods, etc. – Measuring impact – Four levels of training evaluation – Modifications to future training based on evaluations
1:55pm – 2:10pm CDT	Break
2:10pm – 3:05pm CDT	Building Multi-Year Programs: Measurement, Evaluation, and Ongoing Improvement	– Keeping it interesting and updating training periodically

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Speakers:

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